Privacy policy

Shelden Glass Privacy Policy

Effective Date: July 14, 2026

1. Who We Are

Shelden Glass Ltd located at 122 Montacute Road, Yeovil, Somerset BA22 8ZD is the data controller for the personal data we collect. You can contact us at sheldenglass@gmail.com or 07939095495. Our Data Protection Officer can be reached at sheldenglass@gmail.com for all data protection inquiries.

2. What Data We Collect & How We Use It

We collect and process personal data for two specific reasons:

  • Order Fulfilment: When you place an order with us (in-person, at a market, or online), we collect your name, delivery address, billing address, and contact details (email/phone).
  • Newsletter Sign-ups: If you choose to opt-in to our newsletter, we collect your email address and your name (optional).

3. Lawful Basis for Processing

Under the UK GDPR, the lawful bases we rely on are:

  • Contractual Necessity: We process your name, address, and contact details because it is necessary to fulfil your order (e.g., posting your items or contacting you about a delay).
  • Consent: We only send you marketing newsletters if you have given us your explicit, clear consent by ticking an opt-in box (either online or on a physical form). You can withdraw this consent at any time.

4. Sharing Your Data

We never sell your data. We only share it with trusted third parties necessary to run our business, including:

  • Delivery couriers and postal services (to ship your orders).
  • Our e-commerce and email marketing platforms (such as Shopify) acting as data processors under strict privacy contracts.
  • As required by law.

5. Data Storage and Security

  • Digital Data: Online orders and newsletter lists are stored securely within password-protected, encrypted systems.
  • Physical Data: Any paper order forms or physical newsletter sign-up sheets are stored in a secure, locked location when our shop or market stall closes, and are destroyed securely once digitized.

We retain your order details for as long as required by UK tax law. We keep your newsletter information until you choose to unsubscribe.

6. Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data, or object to how we use it. To exercise these rights, please email us at sheldenglass@gmail.com. You can unsubscribe from our newsletter at any time by clicking the link at the bottom of any email or by contacting us directly.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we use your data (https://ico.org.uk/make-a-complaint/).